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"AI's Real Role is Recommendation" Industry Reacts to ChatGPT Checkout U-Turn

We heard from industry executives to find out what signal this sends to the industry and whether trouble or triumph lies ahead.

"AI's Real Role is Recommendation" Industry Reacts to ChatGPT Checkout U-Turn
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Last week, OpenAI announced it was backtracking on its ChatGPT instant checkout. With users uninterested, merchants absent and a number of technical and compliance issues, it was all over before it ever really began.

But as the news hit the headlines, some industry players say they saw this coming.

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