Today, GALE Agency has released its first-ever loyalty programmes report, “From Transaction to Connection: The Future of Loyalty Programmes.”
The study offers a striking conclusion: while discounts and free shipping still matter, the future of loyalty is built on community.
For brands, investing in a loyalty programme is already a proven way to boost customer retention, increase lifetime value, and enable hyper-personalised marketing. But GALE’s findings reveal that to stand out, these schemes must go further, transforming into spaces where people connect not just with the brand, but with each other.
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